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Something has caused the AP Payment Terms to stop working. It affects about 90% of the vendors. The AP clerk who generates checks claims this started happening right after Jan 1. We are in the process of testing the upgrade from GP 10 to GP 2010 SP4. The problem continues in the new system. No new patches have been loaded that might be causing this.
Has anyone seen this before? What did you do to resolve it?
Thanks.
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Is it the Payment Terms that stopped working or the Select Checks process? It might help your troubleshooting to determine which of these is not working properly and at what stage.
If payment terms are not working, when you create a new invoice with payment terms the due date would be incorrect. For example, vendor is set up with net 45, you enter a new invoice for them dated 7/18/2014, what is the due date (prior to posting)? If the due date is correct prior to posting, after you post the invoice, is the due date still correct?
If the select checks process is not working, when you select a cut off date for the check batch, the system is not correctly checking the due dates. Pick an invoice that you know has a correct due date, run the select checks process using a cut off date after the due date, is the invoice selected for payment prior to it's due date?
Glad to help Jim. Look forward to hearing the results.
Thanks Frank. I'll try check links on the AP Vendor Master file. That makes sense because we have another issue with vendors where the 1099 codes are being reset from 1099-Misc to 1099-Div. We haven't been able to track down exactly when that's happening.
There s a 3rd party app installed in AP. It's used to make vendor payments onto a credit card. We create an XML file that goes off to a processor, then we get a file back that posts into GP. The vendors that are paid in this method are set to a separate AP Checkbook. The software author says their code hits downstream from the check selection process and they wouldn't be influencing the checks to be paid based on terms. They said I can remove their solution from the Dynamics.set file to test it out without their code.
I'll try everything tonight and let you know what I find out.
Thanks for your help!
I've never seen this before but my first step would be to run Check Links on the Payables Vendor Master Files to see if that corrects the issue. You may have some data corruption. Also, do you have any 3rd party products around AP?
Can you provide more detail? In what regard is the payment term not working?
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