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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Customer Account not a...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Customer Account not able to create in Store commerce POS

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Posted on by TLG_IT 46
while creating customer account in pos below error shown
 
I have the same question (0)
  • Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    Hi,
    You can check to see if you have permissions to create customer accounts, as discussed in an old previous thread that permissions can be changed on the POS to prevent customer account creation. So, you can simply browse the relevant old threads and check your permissions. Is it possible to block for the store employees to create a customer account in POS? (dynamics.com)
    Best Regards,
    Hana
  • Suggested answer
    TLG_IT Profile Picture
    TLG_IT 46 on at
    @hana xue 
     
    User has full access of pos permission like store manager still the same persist 
  • S Gopi Krishna Profile Picture
    S Gopi Krishna 659 Super User 2026 Season 1 on at
    I would suggest you to take look on the event logs for the store commerce and retail server applications if you are facing this issue in a Tier-1 environment. This way you would know the exact error details for this issue.
  • Community member Profile Picture
    Community member 7 on at
    Hello
    I had a customer, they wanted to create the customer account manually, but when I created the customer in the POS, it gave me an error. To solve it I had to add an automatic number sequence in the customer group.
    This way I got that from D365FO the customer accounts will be created manually but in the POS they will be created automatically.
    I hope I helped you
    Best regards
  • TLG_IT Profile Picture
    TLG_IT 46 on at
    Community member, S Gopi Krishna ,   Hana Xue, MY-01051626-0   thanks for your time and replies. actually once update CSU there is some feature toggle need to disabled, so issue rised with MS still they're checking internally. once it resolved share the updates.

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