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Printing Issue - (Handled by the browser)

Posted on by 5

Hello, 

I'm having an issue when printing any report from Business Central Online.  Let's use a sales order confirmation for example  When I go to print, my printer is selected to (Handled by the browser), which should then bring up a Windows print box. However, when I press print, this second print dialog window does not open, nothing happens, nothing prints.

I get that behavior in the Windows App, and Edge.

In Firefox, when I hit print with my printer set to (Handled by the browser), I get an in-browser PDF of my order (my default printer is NOT a PDF printer).

In Chrome, it functions as it should... after pressing print with my printer set to (Handled by the browser), I get another window where I can choose my printer, copies, etc.

So 3 different outcomes depending on when I'm running BC. But I have found no settings that would cause this.

Any thoughts out there?

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  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 69,657 Super User 2024 Season 2 on at
    RE: Printing Issue - (Handled by the browser)

    Hi, Sorry I'm not an expert on this, hope the link below will help you.

    https://windowsreport.com/cant-print-edge-windows-10/

    Thanks.

    ZHU

  • TAPCO Profile Picture
    TAPCO 5 on at
    RE: Printing Issue - (Handled by the browser)

    I have the same version installed, 104.0.1293.63 which looks to be the current version, and that's where I'm getting the issue.

    If I open the browser's developer tools, I see this, but I don't quite know what to make of it:

    pastedimage1661258178565v1.png

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 69,657 Super User 2024 Season 2 on at
    RE: Printing Issue - (Handled by the browser)

    Hi, I tested it in Edge and it seems to be fine. Is it something to do with the Edge version?

    pastedimage1661210647358v1.png

    pastedimage1661210773754v2.png

    Version: 104.0.1293.63

    pastedimage1661210806479v3.png

    Hope this helps.

    Thanks.

    ZHU

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