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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Closed Live Chats- Hi...
Service | Customer Service, Contact Center, Fie...
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Closed Live Chats- Historic Analytics query

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Posted on by Ruairidh1987 20

Hello,

I know it's possible to view Live Chat transcripts of closed chats via Intraday monitoring - Conversation Insights - Live Chat, is it possible to do this via historic analytics?

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    Community Member on at
    RE: Closed Live Chats- Historic Analytics query

    Hi Ruairidh1987:

    It seems that it's impossible.

    Maybe you can check following document:

    Conversation dashboard in Omnichannel for Customer Service | Microsoft Docs

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