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The restriction was imposed by the workflow. Approval Entries Status is Approved but Order Status still in Pending Approval.

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Posted on by weiching

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Hi Expert,

I had been setup the workflow approval for Sales Quote using workflow user group.

All the while working well,

originally there was 2 approver in the workflow user group and now I added additional 2 approver and 4 users Sequence No. is 1

After added 2 users I went to approved the previous Sales Quote, and then the approval Entries status is approved but Sales Quote status still pending approval.

"Record Restriction Mgt."(CodeUnit 1550).CheckRecordHasUsageRestrictions line 21 - Base Application by Microsoft
"Record Restriction Mgt."(CodeUnit 1550).SalesHeaderCheckSalesPostRestrictions line 2 - Base Application by Microsoft
"Sales Header"(Table 36).OnCheckSalesPostRestrictions line 2 - Base Application by Microsoft
"Sales Header"(Table 36).CheckSalesPostRestrictions line 2 - Base Application by Microsoft
"Sales-Quote to Order"(CodeUnit 86).OnRun(Trigger) line 15 - Base Application by Microsoft
"Sales-Quote to Order (Yes/No)"(CodeUnit 83).OnRun(Trigger) line 14 - Base Application by Microsoft
"Sales Quote"(Page 41)."MakeOrder - OnAction"(Trigger) line 5 - Base Application by Microsoft

Seek for your advice.

Regard,

Wei Ching

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Dynamics 365 Business Central

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S.Kawamura 1,524 on at

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RE: The restriction was imposed by the workflow. Approval Entries Status is Approved but Order Status still in Pending Approval.

Hi, Wei Ching

I faced similar situation 3 years ago.
Below setting would be fine.

My understanding of your requirement.
- Any 4 person can approve Sales Quote.
- Only 1 person's approval is needed to release the Sales Quote.

My understanding of NAV/BC logic
- 4 approval request entries will be created when you click approval request button which workflow has related to workflow user group that has 4 members.
- The number of pending approval is 4 when you clicked approval request.
- The number of pending approval will be decreased when 1 approver approved.
- Anyone of 4 approver can be the 1st approver if all the member's Sequence No.is 1.
- So "on condition" should be as image above, because the number of pending approvals is 3 just after 1st approver approved

Regards,
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JAngle 95 on at

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RE: The restriction was imposed by the workflow. Approval Entries Status is Approved but Order Status still in Pending Approval.

4 users in the group all at sequence one means they must all approve. Approval request just goes to them all at the same time. Have all 4 approved? If not then they must based on your current setup.
weiching 247 on at

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RE: The restriction was imposed by the workflow. Approval Entries Status is Approved but Order Status still in Pending Approval.

Hi Josh,

I would to have either 1 to approve, when I added additional 2 users then the order required at least 3 users to approval in order to become release.
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JAngle 95 on at

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RE: The restriction was imposed by the workflow. Approval Entries Status is Approved but Order Status still in Pending Approval.

So all the approval entries are approved or just one? I assume you changed the sequence as you want a 1st to respond type format of the approval? Personally I think a power automate flow does this better as you can choose that as a flow type.

A workaround in BC approvals which seems a little clunky would be as below. Still much more in favour of the Power Automate option though: