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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / The restriction was im...
Small and medium business | Business Central, N...
Suggested answer

The restriction was imposed by the workflow. Approval Entries Status is Approved but Order Status still in Pending Approval.

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Posted on by weiching 247

Hi Expert, 

I had been setup the workflow approval for Sales Quote using workflow user group.

All the while working well,

originally there was 2 approver in the workflow user group and now I added additional 2 approver and 4 users Sequence No. is 1

After added 2 users I went to approved the previous Sales Quote, and then the approval Entries status is approved but Sales Quote status still pending approval.

"Record Restriction Mgt."(CodeUnit 1550).CheckRecordHasUsageRestrictions line 21 - Base Application by Microsoft
"Record Restriction Mgt."(CodeUnit 1550).SalesHeaderCheckSalesPostRestrictions line 2 - Base Application by Microsoft
"Sales Header"(Table 36).OnCheckSalesPostRestrictions line 2 - Base Application by Microsoft
"Sales Header"(Table 36).CheckSalesPostRestrictions line 2 - Base Application by Microsoft
"Sales-Quote to Order"(CodeUnit 86).OnRun(Trigger) line 15 - Base Application by Microsoft
"Sales-Quote to Order (Yes/No)"(CodeUnit 83).OnRun(Trigger) line 14 - Base Application by Microsoft
"Sales Quote"(Page 41)."MakeOrder - OnAction"(Trigger) line 5 - Base Application by Microsoft

pastedimage1631159075685v1.png

pastedimage1631159094873v2.png

pastedimage1631159481116v3.png

pastedimage1631159498601v4.png

pastedimage1631159543932v5.png

Seek for your advice.

Regard, 

Wei Ching

Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
  • Suggested answer
    S.Kawamura Profile Picture
    S.Kawamura 1,520 on at
    RE: The restriction was imposed by the workflow. Approval Entries Status is Approved but Order Status still in Pending Approval.

    Hi, Wei Ching

    I faced similar situation 3 years ago.
    Below setting would be fine.
    pastedimage1631187271230v1.png

    My understanding of your requirement.
     - Any 4 person can approve Sales Quote.
     - Only 1 person's approval is needed to release the Sales Quote.

    My understanding of NAV/BC logic
     - 4 approval request entries will be created when you click approval request button which workflow has related to workflow user group that has 4 members.
     - The number of pending approval is 4 when you clicked approval request.
     - The number of pending approval will be decreased when 1 approver approved.
     - Anyone of 4 approver can be the 1st approver if all the member's Sequence No.is 1.
     - So "on condition" should be as image above, because the number of pending approvals is 3 just after 1st approver approved

    Regards,

  • Suggested answer
    JAngle Profile Picture
    JAngle 63 on at
    RE: The restriction was imposed by the workflow. Approval Entries Status is Approved but Order Status still in Pending Approval.

    4 users in the group all at sequence one means they must all approve. Approval request just goes to them all at the same time. Have all 4 approved? If not then they must based on your current setup.

  • weiching Profile Picture
    weiching 247 on at
    RE: The restriction was imposed by the workflow. Approval Entries Status is Approved but Order Status still in Pending Approval.

    Hi Josh,

    I would to have either 1 to approve, when I added additional 2 users then the order required at least 3 users to approval in order to become release.

  • Suggested answer
    JAngle Profile Picture
    JAngle 63 on at
    RE: The restriction was imposed by the workflow. Approval Entries Status is Approved but Order Status still in Pending Approval.

    So all the approval entries are approved or just one? I assume you changed the sequence as you want a 1st to respond type format of the approval? Personally I think a power automate flow does this better as you can choose that as a flow type.

    A workaround in BC approvals which seems a little clunky would be as below. Still much more in favour of the Power Automate option though:

    2DCD1449_2D00_4417_2D00_4EBF_2D00_93D3_2D00_7CA139001BB6.jpeg

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