Pending send emails when user manually creates messages

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Posted on by Michael G Ferreira

We (thought) we successfully configured our emailing details (profile, mailboxes, approved mailboxes/users, ran tests and successfully sent/received test messages).

BUT

whenever our users create and send individual emails from CRM the messages remain in a pending send status.

Environment:

Microsoft CRM 2015 on-premise running in an Azure Virtual Machine

Microsoft Exchange Online

using an account to impersonate users when sending messages through Exchange (server side sync)

We have:

verified VM can see Exchange Online

Verified profile, mailbox, approves, more … all sees ok and passes the test.

Thoughts or suggestions welcome

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Michael G Ferreira 8 on at

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RE: Pending send emails when user manually creates messages

Thank you for the suggestion. Yet nothing came up under Alerts originally. We did get things working. Removed all the settings, re-did everything all over again. Restarted services and server. then tried a test run and it work. Guess it just need a few tries.
Alex Brasoveanu on at

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RE: Pending send emails when user manually creates messages

Hi Michael,

Can you check the Alerts on one of the affected mailboxes?

You can check that by going in Settings > Email Configuration > Mailboxes > Open one of the affected mailboxes > Alerts ( under Related section )