Email analytics (click rate, open rate) not working

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Posted on by SO-16021752-0

Hello!

I want to track analytics for email campaigns in Dynamics 365 Customer Insights - Journeys. However, each email I've sent shows 0% open rate and 0% click rate, even if it's sent to 100+ leads.

To test this, I created a journey with a segment including only my own email ID and sent an email. Even though I opened and clicked on the email, the unique opens and unique clicks still appear as 0%.

Can anybody provide support for what is causing this issue and recommendations for how to resolve it?

For reference, this is what I see when I open the journey and click on the email associated with it.

Results of the test email sent to myself, after I opened and clicked on the email:

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Dynamics 365 Customer Insights - Journeys

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Jimmy Passeti 775 Most Valuable Professional on at

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Hello,

The data may take a few days to appear (usually less than 1 day).

Have you tried again and the problem persists?

Regards,
Jimmy Passeti | Microsoft MVP
✅ Please mark as Verified if this answered your question!

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SO-16021752-0 5 on at

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Hi Jimmy,

Yes. I've launched other journeys since this one and continue to face the same issue. Could you provide any other explanations?

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