3,235
GP 2013 crashes when clinking on save button on Asset General Information window. This is only happenig in one company. While if I click on next record arrow after doing any changes then clicking on save button on the small screen, the record is saved without error.
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Update from Microsoft Technical Support...This is a known issue. Here was their response:
"When saving an asset in the asset general window Dynamics GP crashes with the message "Microsoft Dynamics GP has stopped working" and you will be asked to debug or close the program. This appears to happen if you have more than approximately 150 assets that are all named in sequential order, for example Asset001 through Asset150. So if your assets were named differently, about every 100 or so, your system wouldn’t crash. We will push to get this fix in SP2 for GP 2013."
"Cause: The application is running about 150 times until it runs out of ‘stack’. When the window saves the asset it tries to find ‘gaps’ in the assets ID’s so that it can set up the FA setup table with the ‘next’ asset ID."
It appears that the Professional Services Tools Library can be used to modify Asset ID's if you decide to number them in non-sequencial order. I am going to instruct my users to simply use the next record browse button at the bottom of the screen to save any changes to existing assets or when creating new ones.
Hi Leslie,
Here is the contents of DYNAMICS.set
29
0
Microsoft Dynamics GP
105
IntegrationManager
309
Fixed Assets
346
Manufacturing
414
Human Resources
949
FieldService
1042
Interfund Management
1045
Revenue Expense Deferrals
1493
SmartList
1632
Cash Flow Management
1838
Technical Service Tools
1878
Excel-Based Budgeting
1911
HRM Solution Series
2277
Purchase Order Enhancements
2416
Control Account Management
2547
Enhanced Commitment Management
2992
CopierSeries
3104
Advanced Security
3180
Analytical Accounting
3278
Report Scheduler
3830
SmartList Builder
4067
ML Checks
4421
Grant Management
4522
Payroll Integration to Payable
4612
Advanced Go Tos
4933
Certification Manager
4955
Employee Health and Wellness
5597
HITB Report
6499
Dynamics Online Services
Windows
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Dynamics.dic
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/FORMS.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/REPORTS.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/IM.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/IMFORMS.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/IMRPTS.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/fam.dic
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/F309.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/R309.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/ICONMFG.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/ICONFRMS.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/ICONRPTS.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/HR.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/HRPFRMS.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/HRPRPTS.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/SrvcAdv.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/FRMS949.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/RPTS949.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/IFund.dic
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/1042FORM.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/1042RPTS.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/D1045.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/F1045.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/R1045.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/EXP1493.dic
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/EXP1493F.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/EXP1493R.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/CFM.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/CFMFORM.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/CFMRPTS.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/TAUTIL.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/F1838.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/R1838.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/XLBudget.dic
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/XL1878F.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/XL1878R.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/HRMSS.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/HRMSS-F.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/HRMSS-R.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/POE2277.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/POE2277F.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/POE2277R.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/CAM2416.dic
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/CAMFORM.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/CAMRPTS.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/ECM2547.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/ECM2547F.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/ECM2547R.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/QK2992.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/QDF2992.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/QKR2992.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/AdvSecur.dic
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/ADVS_FRM.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/ADVS_RPT.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/AA.dic
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/AA3180F.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/AA3180R.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/RPTSCHED.dic
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/F3278.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/R3278.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/SLBuild.dic
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/F3830.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/R3830.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/MLChecks.dic
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/4067F.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/4067R.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/GTM4421.dic
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/GTM4421F.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/GTM4421R.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/PIP.dic
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/PIP-F.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/PIP-R.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/advgoto.dic
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/F4612.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/R4612.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/CLTM.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/F4933.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/R4933.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/EHW.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/F4955.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/R4955.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/HTB5597.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/HTBF5597.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/HTBR5597.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/DO6499.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/DO6499F.DIC
:C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/DO6499R.DIC
Hi Leslie,
I renamed the forms and reports but still getting the same problem. Yes it is APPCRASH as follow:-
Problem signature:
Problem Event Name: APPCRASH
Application Name: Dynamics.exe
Application Version: 12.0.206.0
Application Timestamp: 50cb3ce8
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.7600.16385
Fault Module Timestamp: 4a5bda6f
Exception Code: c00000fd
Exception Offset: 0000b4ac
OS Version: 6.1.7600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: 3bde
Additional Information 2: 3bde42b78261219b771449f38a7d5b8b
Additional Information 3: da9c
Additional Information 4: da9cd4384feb3dff2b3ee6e3cbc64541
I do not have third party software.
It's happening on the workstation as well as on the SQL server.
I do not have SDT software I will to get it from our business partner.
Thanks for your efforts and I will reply as soon as possible.
Imad Kassoumah
Hi,
I certainly understand about your not being able to post client details. I've also seen that lovely error message before, and yes, CRASH is the right word.
Seriously, the first thing I would do is rename the forms and reports dictionaries just to get that option off of the table.
You said it's only happening in one company, that points to a data problem. Is it happening for all users on all workstations? Does it happen at the SQL Server console?
I would use the Support Debugging Tool (SDT) to disable the dictionaries in the set file one at a time to see if some other product is causing the problem. I would also move the FA dictionary higher up in the .set file, that has sometimes eliminated someone else's trigger processing procedure stopping my code from running.
Use the SDT to turn on your logs just before you hit the 'save' button. Turn it off after. I'd also turn it on just before you hit the save button for clicking the next record button. Take a look at the logs and see what's being called.
The last time I had something odd like this happen it was a problem with SmartList builder based reminders.
Kind regards,
Leslie
I am reporting this on behalf of one of your users and don't have a print screen of the error but I believe it says something like that GP has encountered a problem and needs to close. When selecting the little drop box with the error to get more details, it states "APPCRASH" in the first line. Our other company seems to work fine. Sorry, I cannot post the contents of the Dynamics.Set file. I am thinking it is either a security issue or possibly, like you mention, a dictionary issue.
Hi Imad,
When you say 'crash', what is the error message or dialog that is presented as it's crashing? Or, does it just disappear from view?
Many times odd errors are the culprits of modified form and/or report dictionaries. Even though it might seem unrelated, rename your F and R dictionaries and try it again.
If you would post the contents of your dynamics.set file, it could be very helpful.
Kind regards,
Leslie
Our company has the same issue. Your workaround appears to work with us. We do have some 3rd parties installed and was wondering if you had any.
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