Dynamics 365 CommunityForums Microsoft Dynamics GP (Archived) Print button not worki...

Print button not working on Collections Main Window when sending to any printer

(0) Share

Report

Posted on by Community Member

Users are on Citrix. Only one of the Citrix servers has the issue, the others work fine. The users try to print a customer statement in the Collections Main window and nothing happens. Screen print works but printing to the printer does not. I acts like it is printing but nothing ever comes out on the printer. They can go in and print the same statement from the Print Statements window to the printer so it is not the customer or the statement format. It works on the other Citrix boxes. Yesterday, the user was able to print 2 statements from collections main and then it stopped working when he tried to print the third one. Is there a setting on the machine they need to change or is something locking up?

Thanks!

*This post is locked for comments