Incoming emails not received

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Posted on by Community Member Microsoft Employee

Hi,

I'm currently facing issue in incoming emails. This is for CRM2016 on premises. Emails are sending out fine but there are no emails entering the queue!

The email configuration test for the mailbox is deemed successful too. We are using server-side synchronization. and Server Type : Exchange Server

Any idea?

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Ammar Zaied 1,670 on at

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RE: Incoming emails not received

Hi Vinoth_B,

please share the log file of Email router.
Community Member Microsoft Employee on at

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RE: Incoming emails not received

Hi Ammar, We are using Server side synchronization . Please help to resolve the issue :)

Thanks!
Community Member Microsoft Employee on at

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RE: Incoming emails not received

Hi Kokulan,

We did a test and enable on the mailbox and the status is "Success" for Incoming email. In the Alerts also don't see any error message.
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Ammar Zaied 1,670 on at

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RE: Incoming emails not received

Hi,

please share the log file of Email router, if tracing disabled please check the link to enable the tracing.

Tools for Troubleshooting
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Kokulan 18,048 on at

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RE: Incoming emails not received

Could you please pick a mailbox, do a test and enable and check the alerts area to see if incoming emails test work.

If it does not work, you can get the error message from the alert area to investigate this further.