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Hyperlinks for particular case number

Posted on by Microsoft Employee

Hi Team,

Please suggest me. How to redirect the particular case view using hperlink in email template.

If the case number CAS-26546 is escalated. The Support engineer click the hyperlinks. It will automatically redirect to case.

  • CU20051444-0 Profile Picture
    CU20051444-0 6 on at
    Hyperlinks for particular case number
    Hi Team, 

       I looking for similar solution, did you get answer for it?

    Thanks in advance
  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Hyperlinks for particular case number

    Hi 

    Thank you for the response. I have found the alternative way inserting  record url dynamic hyperlink in the email template.

    thumbnail_5F00_image.png

    Output

    thumbnail_5F00_image-_2800_1_2900_.png

    Thank you

    vetrivel G

  • Anthony Dong Profile Picture
    Anthony Dong on at
    RE: Hyperlinks for particular case number

    Hi,

    You can follow up this document which has detailed information

    docs.microsoft.com/.../create-templates-email

  • Malini Johari Profile Picture
    Malini Johari 160 on at
    RE: Hyperlinks for particular case number

    Hi,

    Please refer below link :

    www.powerobjects.com/.../

    Thanks

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