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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Hyperlinks for particu...
Service | Customer Service, Contact Center, Fie...
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Hyperlinks for particular case number

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Posted on by Community Member

Hi Team,

Please suggest me. How to redirect the particular case view using hperlink in email template.

If the case number CAS-26546 is escalated. The Support engineer click the hyperlinks. It will automatically redirect to case.

  • Malini Johari Profile Picture
    Malini Johari 160 on at
    RE: Hyperlinks for particular case number

    Hi,

    Please refer below link :

    www.powerobjects.com/.../

    Thanks

  • Anthony Dong Profile Picture
    Anthony Dong on at
    RE: Hyperlinks for particular case number

    Hi,

    You can follow up this document which has detailed information

    docs.microsoft.com/.../create-templates-email

  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Hyperlinks for particular case number

    Hi 

    Thank you for the response. I have found the alternative way inserting  record url dynamic hyperlink in the email template.

    thumbnail_5F00_image.png

    Output

    thumbnail_5F00_image-_2800_1_2900_.png

    Thank you

    vetrivel G

  • CU20051444-0 Profile Picture
    CU20051444-0 on at
    Hyperlinks for particular case number
    Hi Team, 

       I looking for similar solution, did you get answer for it?

    Thanks in advance

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