web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Hyperlinks for particu...
Service | Customer Service, Contact Center, Fie...
Active Discussion

Hyperlinks for particular case number

(0) ShareShare
ReportReport
Posted on by Community Member

Hi Team,

Please suggest me. How to redirect the particular case view using hperlink in email template.

If the case number CAS-26546 is escalated. The Support engineer click the hyperlinks. It will automatically redirect to case.

  • Malini Johari Profile Picture
    Malini Johari 160 on at

    Hi,

    Please refer below link :

    www.powerobjects.com/.../

    Thanks

  • Anthony Dong Profile Picture
    Anthony Dong Microsoft Employee on at

    Hi,

    You can follow up this document which has detailed information

    docs.microsoft.com/.../create-templates-email

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi 

    Thank you for the response. I have found the alternative way inserting  record url dynamic hyperlink in the email template.

    thumbnail_5F00_image.png

    Output

    thumbnail_5F00_image-_2800_1_2900_.png

    Thank you

    vetrivel G

  • CU20051444-0 Profile Picture
    CU20051444-0 on at
    Hi Team, 

       I looking for similar solution, did you get answer for it?

    Thanks in advance

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 30 Super User 2026 Season 1

#2
NeerajPawar Profile Picture

NeerajPawar 22

#3
Eugen Podkorytov Profile Picture

Eugen Podkorytov 14

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans