Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Hyperlinks for particu...
Service | Customer Service, Contact Center, Fie...
Answered

Hyperlinks for particular case number

(0) ShareShare
ReportReport
Posted on by Community Member

Hi Team,

Please suggest me. How to redirect the particular case view using hperlink in email template.

If the case number CAS-26546 is escalated. The Support engineer click the hyperlinks. It will automatically redirect to case.

  • CU20051444-0 Profile Picture
    CU20051444-0 on at
    Hyperlinks for particular case number
    Hi Team, 

       I looking for similar solution, did you get answer for it?

    Thanks in advance
  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Hyperlinks for particular case number

    Hi 

    Thank you for the response. I have found the alternative way inserting  record url dynamic hyperlink in the email template.

    thumbnail_5F00_image.png

    Output

    thumbnail_5F00_image-_2800_1_2900_.png

    Thank you

    vetrivel G

  • Anthony Dong Profile Picture
    Anthony Dong on at
    RE: Hyperlinks for particular case number

    Hi,

    You can follow up this document which has detailed information

    docs.microsoft.com/.../create-templates-email

  • Malini Johari Profile Picture
    Malini Johari 160 on at
    RE: Hyperlinks for particular case number

    Hi,

    Please refer below link :

    www.powerobjects.com/.../

    Thanks

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Daivat Vartak – Community Spotlight

We are honored to recognize Daivat Vartak as our March 2025 Community…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Kudos to the February Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,886 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,766 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156 Moderator

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans