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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to check tagging o...
Customer experience | Sales, Customer Insights,...
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How to check tagging of contact record on insight

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Posted on by nhidani 5

I'm using Dynamics 365 Marketing and redirect URL on my WEB site.

When check the redirect URL insight, there are some history of access of the contact.

But the contact has not accessed the redirect URL, it's seems wrong contact is recognized in insight.

How can I check what does Dynamics 365 use to verify a contact accessed the redirect URL.

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Here is the official documentation on tracking Redirect URL.

    Set up trackable links with redirect URLs and read results

    And here is an article about it.

    Using Redirect URLs In D365 Marketing - Megan V. Walker (meganvwalker.com)

     

    It would be appreciated if you could provide some screenshots of he wrong tracks.

  • nhidani Profile Picture
    nhidani 5 on at

    Thank you for your answer.

    The customer submitted the form from the LP, but it still seems to be perceived as a different contact.

    If possible, I would like to see which cookie is recognized as the contact in Dynamics 365.

  • Verified answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Please refer to the following documentation to know about how Contact Matching Strategy works in Marketing Form.

    Configure form matching (Dynamics 365 Marketing) | Microsoft Docs

    pastedimage1635298394338v1.png

  • nhidani Profile Picture
    nhidani 5 on at

    Thank you.

    I also checked with Microsoft support, as I wanted to see how the tags were set up.

    They replied that there is no such feature, so I posted this on Ideas.

    I appreciate your thoughtful response.

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