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Hello,
I would like to disable Skype/Skype for Business Click-to-Call extention in D365 for Marketing?
I switched it off in System Settings so it is disabled in 'standard -Sales'
But I would disable it in Marketing app.
Is that possible?
This issue is independent of D365 Marketing, and does not impact any marketing scenarios and best discussed in other forums as suggested by Ghufran
just as an update, this has now been identified as a bug, with no delivery timeframe assigned yet.
Hello Iza,
Is your issue resolved as suggested by Leo ?
If not, then since this is a central capability of the CRM platform, i suggest to post this query to Dynamics 365 General Community OR Dynamics CRM Community , to get experts guidance from core platform team
Regards,
Ghufran
Hi Iza,
You could try following 2 methods to achieve your requirement.
The SCript is below:
function hidePhone() {
setTimeout(function() {
var icons = parent.document.getElementsByClassName("NewPhoneCall-symbol");
for (var i = 0; i < icons.length; i++) {
icons[i].style.display = "none";
}
}, 1500);
}
It will hide phone buttons after form being loaded for about 1 second,
initially you'll still see them, after 1.5 second, both Business Phone and Mobile Phone icons will be hidden.
You should be only aware that this method is not officially supported.
2.Firstly we hide existing phone fields on form:
Then create custom fields for existing phone format fields, then build a real-time workflow to run when
we create a record or when we update new custom phone field:
then update the existing phone format fields.
The benefit of this method is that we now work with new custom field without icons to save phone numbers,
while existing fields with icons will be updated synchronously but have been hidden,
we can decide which field to use.
Hope it helps.
Best Regards,
Leo
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