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55We have a qouple of workflows set up, that create emails in draftmode, with pre-defined senders and recipients (For example the owner of a case, and the customer).
An example would be a case being resolved, and the system then creating an email in draft mode from - with the owner of the case being set as sender. In many circumstances we need to have these in draft-mode, so that the user can make adjustmenst to the predefined text before sending, add attachments and so on.
Recentely we upgraded to 8.2.3.8 on-prem, and after this we are having trouble with the users default signature being added when the users open the workflow-created email.
It's then added at the TOP of the email-message itself, not after the workflow-created text.
The signature is not added during the email-creation itself, as I've checked this by expanding the email in social pane - it's only added upon opening the mail, before sending.
So what I've now spent hours searching for, is a way to actually add the default signature in the workflow-process itself, to remedy this problem?
I cant find any way, so far, of doing this through the default workflow designer...no step for "add email signature" or such...
(I've also tried both realtime and background workflows, ownership of the created email and such - but nothing has come out of it so far.)
Tips would be very much welcome here....
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