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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Item has no Receipts t...
Microsoft Dynamics GP (Archived)

Item has no Receipts to return

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Posted on by Bill Campbell 22,647

We have a situation where we have to return item to vendor but we do not have a specific PO that we are trying to work with, and so I thought is to do a Return - with type INVENTORY

Problem is that the system says we need a RECEIPT number.  OK, so we click on the RECEIPT Number and there is nothing shown.  These items were purchased over the past 6 months and there are at least enough on hand to cover the return of the two defective units.

Until we choose Inventory w/ Credit or Return w/ Credit we do not get anything showing up on the Receipt Number window.

Inventory - select Replace Returned Goods and Invoice Expected for Returned Goods - enter ITEM and there are no Receipts available - but one is required

Type : Inventory with Credit - same selection - same result

Type : Return - select Replace Returned Goods - get Receipt Lines to show up

Type : Return w/ Credit - same selection - get Receipt Lines to show up - different ones than shown with Return only type.

My confusion is this:

That the heck is going on here.  If I have a barrel full of 'stuff' and I have it in my warehouse and I pull out 1 of that 'stuff' and it is broken, I need to return to the vendor.

What I am seeing here is that GP is intent on my having to know or have a specific Purchase Order to match it up with - in my case that is not possible as I do not know 'stuff 1' from 'stuff 2' and would never know this.

Our thought on this would have been - hey, we have it in Inventory - so we use return type Inventory - nope, sorry you need to know where and when you bought it into the warehouse.  Not going to happen.

Anyway, before I get myself kicked out of here - anyone any thoughts or can some one clarify for me why and how this is working.

*This post is locked for comments

  • Ting Ling Heong Profile Picture
    Ting Ling Heong 475 on at
    RE: Item has no Receipts to return

    Hi,

    In our case, the item could only be returned if and only if the following condition is meet:-

       -The Purchase Order receiving (shipment) has not match with invoice

       -The item issued out to project is returned back to inventory

    Not sure if this apply to your case too.

  • Bill Campbell Profile Picture
    Bill Campbell 22,647 on at
    RE: Item has no Receipts to return

    Sagi, can you define for me the difference between Return with Credit and Inventory with Credit as choices in the Returns Transaction screen.

    I seem to be not understanding what is being offered and I am trying to be clear with the client.

  • Suggested answer
    Praveen Kumar RR Profile Picture
    Praveen Kumar RR 1,550 on at
    RE: Item has no Receipts to return

    Hi Bill,

    Consider the situation that you are purchasing Item A and Item B from Vendor 1.

    Similarly another purchase for Item B and Item C from Vendor 2.

    Now, Item B has some damage so you want to return, to which Vendor you will return?

    Another Scenario, you are making 2 POs for Item A and Item B from same Vendor 1, and there is some conditions for Item Return like, Vendor 1 will accept the Item return if it was purchased within specific timeline, so without knowing the GRN details, how we can identify when the Item was purchased? Vendor can say this was Purchased long back, so i cannot accept the return.

    So, the Functional Flow of having Receipt Number is a proper business logic.

    Thanks,

    Praveen

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Item has no Receipts to return

    No problem with the rant :D

    Yes the receipt quantity - quantity sold should equal the on hand quantity but at the same time quantity available needs to also be equal to or greater than the quantity you are trying to return.

    If it is allocated in anyway you will need to release it prior to attempting the vendor return.

  • Bill Campbell Profile Picture
    Bill Campbell 22,647 on at
    RE: Item has no Receipts to return

    Sagi, thanks for the reply.

    So you are saying that as long as the Receipt Qty - either by PO or by Increase Adjust is greater than the Qty Sold - then I should be able to do a return.

    That is what we thought as well.  Should the Receipt QTY minus the Sold QTY equal On Hand QTY ( assuming all others remain the same )

    What I think I am beginning to understand is that the system simply needs to attach to a incoming RECEIPT in order to make the return work.

    What we have to avoid for some of the items is choosing the wrong PO / Receipt combination as many of the items are customer / build / site specific and this could be a challenge for them in reporting and analysis of the data if the items for customer 1 - sold and installed from po 1 are then later used to show a return for someone else's return of the same item.

    That is a user management issue.  Thanks for the chance to rant.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Item has no Receipts to return

    Hi Bill

    The Inventory Return with Credit is the correct option.

    If you go to Inventory - Inquiry - Receipts - select your item

    Here you will see all the in's of inventory either by PO, Adjustment or Customer Returns

    Validate if you have any whereby the receipt quantity is greater than the sold quantity.

    The inventory needs to be available for the return.

    Hope this helps

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