Restoring Sandbox backup failed

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Posted on by Ahmad Anwar

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I tried to restore my sandbox instance (Online v9) to the latest backup. After an hour I got an error saying "An error occurred while preparing your instance". Currently, the Sandbox instance is not accessible to all users and the Existing backups are not visible.

I have raised a ticket in the admin.dynamics.com and also called Office 365 support to escalate my ticket. It's been more than 3 days and no one has contacted me at all.

Please advise what can to do next.

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Johnny Gong 6,482 Moderator on at

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Hi,

Once we faced the similar issue. The restore operation may made your Sandbox Instance disabled. You may raise a ticket in Admin Center to call D365 support engineer to help you contact BE Team re-enable your Instance and help you restore the Instance to the specified backup.

Hope it help!

Regards,

Johnny

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