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Customer experience | Sales, Customer Insights,...
Suggested Answer

How to show username instead of "System" in timeline..

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How to show username instead of "System" in timeline..

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  • Suggested answer
    Charan Raju C R Profile Picture
    7 Moderator on at

    Hi Rahul,

    I assume you're marking opportunity as lost from front end, not from any custom code.

    Is there any plug-in registered under opportunity? If so, disable them and try to update the status and see the result.

  • Suggested answer
    vishal bagadia_crm Profile Picture
    490 on at

    Hello Rahul,

    It seems the process that is involved in marking the opportunity as lost is executing/running under system user context. If losing the opportunity is being done by using any custom code/plugin, then run that logic under context of user(initiating user).

    If you would default CRM functionality as it is, then you would see desired behaviour.

    Regards,

    CRM Developer

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