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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / I'd like to sync c...
Microsoft Dynamics 365 | Integration, Dataverse...
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I'd like to sync contact categories from outlook to dynamics 365

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Posted on by MrBala 40

Is it possible to map the categories field from Outlook contacts to D365 CRM contacts 

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    Community Member on at

    Hi MrBala,

    You can refer following link to view what fields can be synchronized with Outlook in contact entity:

    https://docs.microsoft.com/en-us/power-platform/admin/what-fields-synchronized-outlook#entity-contact 

    Note:

    When the Contact entity is deactivated (Status Reason: Inactive), the Outlook field in Outlook will have Category [Dynamics 365] Inactive. This is to help differentiate the inactive vs. active status from a pool of tracked Outlook contacts.

    The following link shows how to set field synchronization between CRM and Outlook:

    Control field synchronization with Outlook - Power Platform | Microsoft Docs

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