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ReportChild Request is closed first then Parent Request is closed using Custom Entity. for e.g child request is updating of master details for parent request.
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Child Request is closed first then Parent Request is closed using Custom Entity. for e.g child request is updating of master details for parent request.
*This post is locked for comments
I am not 100% clear on what you are trying to achieve, but just explaining a scenario.
If my understanding is correct, you want to prevent parent record from being closed/deactivated if there are any open/active child records.
If what you are looking is for the deactivate option, you will need to create a SetStateDynamicEntity message on the parent entity. In the Plugin message, you will need to retrieve all child records that have a state of active.
If the count of the results is > 0, that means you are unable to deactivate the parent, and you need to throw an exception that there are still open child records.
Was this your intention?
I have a scenario where their are 2 teams say e.g. Team A is handling Request - Parent which may have Child Request which is handled by Team B for e.g. Updating Master details of Main Request then unless Team B updates master details and closes Team A cannot close the ticket.
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