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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Error: Product 3180 do...
Microsoft Dynamics GP (Archived)

Error: Product 3180 does not support upgrading from version 9.0.30.

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Posted on by Community Member

Hi there,

 Here i got a customer that currently is using GP 2013 R2 and just recently they want to used Analytical Accounting (AA) so i just using Add/Remove program to add this module into their current GP system. Once i run the GP Utilities, i prompt out with this error;

M_2D00_Link-error-_2D00_-29042015.JPG

 And in duinstall.log mention about "Failure encountered ON 4/29/2015 at 1:40:39 PM.  Error:  Product 3180 does not support upgrading from version 9.0.30."

I already follow few suggestion from Internet, include remove the AA from Dynamics.set and also  check on DB_Upgrade, DU000020 and DU000030 but still got same result.

 Do i miss any step here or anyone got better solutions, please help me on this?

Thank you.

Shah.

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  • Verified answer
    Mahmoud Saadi Profile Picture
    Mahmoud Saadi 32,738 on at

    Apparently, you have already had an old version of Analytical Accounting module, which is not upgraded to 2013 R2.

    If you are sure that it has never been used before and there is no data in this module, you need to follow the steps to remove analytical accounting from Dynamics GP.This includes running two scripts on your database to completely remove the database objects related to this module.

    Never run those scripts if you are not sure whether AA has been used before or not. Additionally, back up is a MUST. "This is not to be done on the live environment directly".

    After following the steps included in the support article above, you may continue to deploy the module from your installation folder of GP 2013 R2.

    Let us know if you have any further issues,

  • Community Member Profile Picture
    Community Member on at

    Dear Mahmoud,

    It's work great against my error! Thank you very much.

    Regards,

    Shah

  • Mahmoud Saadi Profile Picture
    Mahmoud Saadi 32,738 on at

    You are most welcome,

    Please never hesitate to share any further inquiries

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