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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Remove email recipient...
Microsoft Dynamics CRM (Archived)

Remove email recipient using javascript

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Posted on by ChrisJC 1,540

I'm using Dynamics 365 online v9.1.

Where emails are linked to a case I want to change the From to be the support queue and make sure they're not a recipient.

The From change is working perfectly.

The To (and CC) checks are working when the email form loads. When the email record is saved, the queue is added back as a To recipient. I have my function registered on form load only, not save. However I can't see any reference to the function being called on save using Fiddler or Console.

writeToConsole("Cycle To");
if (tos.length > 0)//tos !== null && //works with or without null check
    for (i = 0; i < tos.length; i++) {
        var _to = tos[i];
        writeToConsole(_to);
        if (_to["id"].replace("{", "").replace("}", "") === queueId) {
            writeToConsole("Remove queue from To");
            tos.splice(i, 1);
            upTo = true;
        }
        else {
            writeToConsole("no match");
            writeToConsole(_to["id"]);
            writeToConsole(queue[0].id);
        }
    }
if (upTo) {
    writeToConsole("Update Tos");
    Xrm.Page.getAttribute("to").setValue(null);// doesn't seem to matter
    Xrm.Page.getAttribute("to").setValue(tos);
}


*This post is locked for comments

I have the same question (0)
  • Lakshmi Priya Profile Picture
    Lakshmi Priya 20 on at

    Hi ChrisJC

    I am facing the same problem.

    Is your problem solved? If so, can you please specify how you solved it.

  • Suggested answer
    ChrisJC Profile Picture
    ChrisJC 1,540 on at

    Yes, to resolve this I ended up create a new update object and only adding the 'to' recipients to it that I needed.

    I then set the value of the 'to' attribute to this update object.

    if (tos.length > 0)
{
    for (i = 0; i < tos.length; i  ) {
        if(){
            var _c = new Object();
            _c.id = _to["id"];
            _c.name = _to["name"];
            _c.entityType = _to["entityType"];

            tos_update[tos_update.length] = _c;
        }
    }
}

Xrm.Page.getAttribute("to").setValue(tos_update); //this should be updated to the new libraries

  • Suggested answer
    Azamba Profile Picture
    Azamba 5 on at 

    function setRecipients(executionContext) {
    debugger;
    let formContext = executionContext.getFormContext();

    varlookupTo = formContext.getAttribute("to").getValue();

    let tos_update = new Array();
    if (varlookupTo.length > 0)
    {
        for (i = 0; i < varlookupTo.length; i  ) {
            var _to = varlookupTo[i];
            if(varlookupTo[i].name != "Customer Support"){ //
                var _c = new Object();
                _c.id = _to["id"];
                _c.name = _to["name"];
                _c.entityType = _to["entityType"];
            
                tos_update[tos_update.length] = _c;
            }
        }
        formContext.getAttribute("to").setValue(tos_update); //this should be updated to the new libraries
    }
}

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