We recently upgraded to GP2013 from GP10. When a user runs a Statement for a customer in one company, only 1 line item with the code BBF is shown. If a Statement is ran in any other company, all of the invoices are shown. Any ideas on where to start? I am guessing there is a setting or something with the problem company, but not entirely sure where to begin looking.
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This is embarassing, the Summarize to field in the Print Receivables Statements window was set to Current Date, rather than 0/0/0000. I probably should've noticed that way sooner :)
Thanks for the suggestion Richard. I ran a smartlist to verify and all of the customers have a Balance Type of Open Item.
Also, I went and checked a customer who had outstanding invoices that were in the current period and even those are rolled into the BBF.
are the customers set to balance forward or open item accounting. With balance forward, you will get all invoices prior to the cutoff date rolled up to a BBF entry (Balance Brought Forward). If there are no invoices after the cutoff date, nothing else will show.
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Almas Mahfooz
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