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Hello experts,
Recently we upgraded our on Premise CRM environment to Dynamics 365 8.2.2 and also configured Dynamics 365 App for Outlook.
I have pushed the Dynamics 365 App for outlook for 3 users.
But everyday over night the Incoming Email Status is changed to 'Failure' and the Outgoing Email Status - Not Run.
And in the Alert section there is no Errors/Warnings. The Alerts are all Successful. No Idea which process is changing this status.
The Icon on the Outlook stays and works fine to Track Email.
when I checked in Dynamics CRM under Settings --> Dynamics 365 App for Outlook
All the Users that I enabled are gone. Didn't fine anyone.
When users again goes to the mailbox and click on 'Test & Enable mailbox(no changes made) and then the Incoming Email Status and Outgoing Email Status become - Success and everything works fine.
For Email Server Profile we have choose to 'Auto Discover Server Location'.
I have checked the MailBoxBase table and I see that ExchangeSyncStateXML column is NULL for the Users whose Incoming Mailbox Disabled.
Very interesting scenario, did anyone come across this.
Any pointers / places to look.
Note: The Incoming Email works fine for all Users from outlook and there is no Password change happened.
Thank you.
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