Skip to main content

Notifications

Microsoft Dynamics CRM (Archived)

Disassociate case from custom entity

Posted on by 162

Hello!

I have a custom entity with a 1:N relationship with Case.  On its main form I have embedded a related cases sub-grid and I am able to add cases to this sub-grid but not able to remove them, only delete.  How can I disassociate the two records?

pastedimage1567005044787v1.png

*This post is locked for comments

  • rthompson Profile Picture
    rthompson 1,530 on at
    RE: Disassociate case from custom entity

    Hi,

    Hope I am understanding your question.  If you want to delete the item on the sub-grid just click on the trash can.  If you do not see the trash can check you permission for that user.

    However, if you are deleting the case and want to delete the sub-grid items as well.

    You need to change the Relationship Behavior.

    community.dynamics.com/.../understanding-entity-relationship-behaviors-in-microsoft-dynamics-365-crm

  • Suggested answer
    Saad Kabarousse Profile Picture
    Saad Kabarousse 732 on at
    RE: Disassociate case from custom entity

    Hello,

    To Only remove records from the subgrid and not delete them;  the two entities must have an N:N relationship between them not 1:N.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,253 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,188 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans