Problem with credit limit workflow (the restriction was imposed by the ...)

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Posted on by SoeBlu

Hi everyone,

We use the sales credit limit workflow with Microsoft's default setup. We just have slightly different startup conditions.

Now we have several sales orders that have been rejected. The status is then open again. Actually the Sales Orders should then be revised (e.g. other payment condition) and then a new approval request should be sent.

Unfortunately this does not work. The following message appears:

(Genehmigungsworkflow Verkaufsauf... = Approval Workflow Sales Credit Limit)

The following approval entries exist:

The approval factbox of the sales orders says the following:

How can I solve this problem?

Many thanks in advance

Used System: BC20 onPrem

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KasparsSemjonovs 4,774 Super User 2025 Season 2 on at

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Check the workflow MS-SOCLAPW-01.. most probably You add a restriction to the order once it is sent for approval, but in case it is rejected, the restriction is not taken off. You would need to add the restriction removal in one of the steps.

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SoeBlu 80 on at

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Thank you a lot!

I have now added the removal of the restriction at the beginning when the approval is sent and in the step when the approval is rejected. With this settng, I was able to solve the case.

I hope that with this twice removal of restrictions I will not run into problems when other constellations occur.

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Suggested answer

Javier santiago Fro... 13 on at

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Hello Everyone, I need you help with this problem.

Sales Order Credit Limit Approval Workflow is triggering for all sales order in business central.

Please can you help me?

I try to understand your recomendations but I couldn´t do it.

Please, may you sent me a picture of the NEW steps of that workflow?

Or please where did you add the responses?

I will appreciate you help, because I have hours and hours and i think that you can do it.

Best Regards,

Javier Santiago from Argentina

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