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Microsoft Dynamics AX (Archived)

Expense Report Approval step Workflow not sending e-mail

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Let's see if someone can help me with sending emails notifications in Expense report workflow. I am struggling and getting very frustrated...

Enviornment :AX2012 R3 CU9

I have done all steps in :

https://community.dynamics.com/ax/b/dynamicsaxsurcharges/archive/2015/07/22/how-to-send-email-notification-of-workflow

Also, followed AX Workflow approval via email.pdf WhitePaper from Microsoft.

Also, reviewed other post from the community and other forums.

I believe all the settings are okay.

Result: I am only getting email notification once ER is approved. I would like that Approver will get email with the Instructions message from Approve expense report element in Workflow...According to the docs. I should receive both...for simplicity I have assigned all steps to the same email (user), so if email settings not properly configured, I shouldn't have received any of the email notifications. Instead, only once the ER is approved or Rejected....

Another side concern: I have also tried to configure sending Expense Report in email Attachment, but E-Mail attachment batch job terminates with Error: Unabel to save data to File : \XXXXX.pdf which seems to be the tmp file stored in %AXDYNSERVER\Users\AXAOS\AppData\Local

Anyone that can help or give me any tip, would be very much appreciated. 

Thanks,

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  • Verified answer
    Community Member Profile Picture
    on at
    RE: Expense Report Approval step Workflow not sending e-mail

    So, I solved the issue, it was pretty obvious, but not for me :)

    In Email system parameters, I had to enter path for Email attachments...that was all..

    Thanks,

  • Community Member Profile Picture
    on at
    RE: Expense Report Approval step Workflow not sending e-mail

    Thanks Crispin,

    Regarding save data to File, I don't think issue is regarding Workflow execution account, as he/she is System Admin....

    As you can see in this screenshot , the appove and Reject checks are enabled...

    notificacionApprove.JPG

    Could it be both issues related? I mean, the fact that Email attachment is terminating with Error state, makes the attachment not generated, so the workflow approval step that is sent to approver is not being triggered. 

    Regards

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