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We have a default queue in the system where all the cases and coming and then they are routed further once the 1st level support contact the customer.
Now when the agent is selecting the case from the view Cases Available to work on in Customer Service Workspace and select the option to yes for Also remove the item(s) from the Queue they are getting an error
Business Process Error --- Picking and removing can’t be processed at the same time. To pick this queue item, please unselect the option for removal.
Error code: 0x80040265
Session Id: 2dcc906e-3cb0-4dff-9649-89701382915d
Activity Id: 5759088b-6d3b-4a7c-b2eb-e818696ffba2
Time: Thu Jul 28 2022 13:00:59 GMT+0530 (India Standard Time)
Hi Harsh 786,
Check that the "Automatic Work Distribution" (AWD) option is enabled in the queue.it should be no.
You can refer the following link for more deatils:
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