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I accidentally retired a product family. Now all my products are retired and I can't change back

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Posted on by RicksterBC44

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I know that one can unretire or activate a product when it isn't in a product family but there appears to be no way of unretiring a product family. And, thus, no way of unretiring all of the products under that family. Unfortunately, this has now completely stalled our quoting process until I can get this fixed. Whatever suggestions you can provide would be appreciated. Thanks

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Nya 29,060 on at

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RE: I accidentally retired a product family. Now all my products are retired and I can't change back

Hi,

Would you please share how this support person operates？

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RicksterBC44 115 on at

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RE: I accidentally retired a product family. Now all my products are retired and I can't change back

First off, I wouldn't recommend accidentally retiring a product family because there is no easy way to un-retire it or the products underneath it. That said, I lucked out and was put in touch with an incredible Dynamics support person who got this all reversed for us. So time-saving!

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Nya 29,060 on at

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RE: I accidentally retired a product family. Now all my products are retired and I can't change back

Hi,

Unfortunately, it is by design.

You?can't?activate?a?retired?product?family?or?bundle.?

Also,?you?can't?activate?a?retired?product?that?is?part?of?a?product?family?or?has?properties.

Only draft or revised product can be activated.

The work around is to clone the product and give a different product number.

Or you can refer to the solutions in the following issue which is the same as yours.

(+) Reactivating retired products - Microsoft Dynamics CRM Forum Community Forum

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