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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 for Outlo...
Microsoft Dynamics CRM (Archived)

Dynamics 365 for Outlook Issue - There is a problem communicating with the Microsoft Dynamics 365 Server

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Posted on by Matt Falle 155

Hello Everyone,

I am running into the following issue with one of our users. We are using Version 9 Dynamics 365 Online and he has the latest version of the Dynamics 365 for Outlook plug in using Outlook 2016. 

We have other users on Outlook 2016/Outlook 2013 working however this one always gets this error when clicking Track. Synchronizing works fine. 

I have gone through many help articles but nothing has seemed to help. 

Please could someone assist?

4375.error.PNG

Logs are below: 

# CRM Tracing Version 1.1 Unmanaged
# LocalTime: 2019-01-03 16:40:49.114
# Categories: *:Error
# Schedule: No registry key - using default value: Daily
# ComputerName: RFH-SM-L102
# CRMVersion: 9.0.0002.0155
[2019-01-03 16:40:49.114] Process:OUTLOOK |Thread:16256 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrPromoteMailItemInCrm File: EmailHelper.cpp Line: 1985
>hr = 0x80004005
[2019-01-03 16:40:49.460] Process:OUTLOOK |Thread:16256 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrCreateInCrm File: EmailHelper.cpp Line: 1499
>hr = 0x80004005
[2019-01-03 16:40:49.464] Process:OUTLOOK |Thread:16256 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrCreateInCrm File: EmailHelper.cpp Line: 1530
>hr = 0x80004005
[2019-01-03 16:40:50.561] Process:OUTLOOK |Thread:16256 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrCreateInCrm File: EmailHelper.cpp Line: 1552
>hr = 0x80004005
[2019-01-03 16:40:50.562] Process:OUTLOOK |Thread:16256 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrPromoteItemToCrm File: EmailHelper.cpp Line: 326
>hr = 0x80004005
[2019-01-03 16:40:50.563] Process:OUTLOOK |Thread:16256 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemInspectorWrapper::HrHandleCreateOrViewButtonClick File: EmailInspectorEvents.cpp Line: 650
>hr = 0x80004005
[2019-01-03 16:40:55.982] Process:OUTLOOK |Thread:16256 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemInspectorWrapper::HrButtonHandler File: EmailInspectorEvents.cpp Line: 185
>hr = 0x80004005
[2019-01-03 16:40:55.982] Process:OUTLOOK |Thread:16256 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddin::HrButtonOnActionInternal File: e:\repos\crm\src\core\application\outlook\addin\RibbonCallbacks.h Line: 528
>hr = 0x80004005
[2019-01-03 16:41:15.954] Process:OUTLOOK |Thread:16256 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrPromoteMailItemInCrm File: EmailHelper.cpp Line: 1985
>hr = 0x80004005
[2019-01-03 16:41:15.954] Process:OUTLOOK |Thread:16256 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrCreateInCrm File: EmailHelper.cpp Line: 1499
>hr = 0x80004005
[2019-01-03 16:41:15.955] Process:OUTLOOK |Thread:16256 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrCreateInCrm File: EmailHelper.cpp Line: 1530
>hr = 0x80004005
[2019-01-03 16:41:16.398] Process:OUTLOOK |Thread:16256 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrCreateInCrm File: EmailHelper.cpp Line: 1552
>hr = 0x80004005
[2019-01-03 16:41:16.398] Process:OUTLOOK |Thread:16256 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrPromoteItemToCrm File: EmailHelper.cpp Line: 326
>hr = 0x80004005
[2019-01-03 16:41:16.404] Process:OUTLOOK |Thread:16256 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemInspectorWrapper::HrHandleCreateOrViewButtonClick File: EmailInspectorEvents.cpp Line: 650
>hr = 0x80004005
[2019-01-03 16:41:20.645] Process:OUTLOOK |Thread:16256 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemInspectorWrapper::HrButtonHandler File: EmailInspectorEvents.cpp Line: 185
>hr = 0x80004005
[2019-01-03 16:41:20.646] Process:OUTLOOK |Thread:16256 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddin::HrButtonOnActionInternal File: e:\repos\crm\src\core\application\outlook\addin\RibbonCallbacks.h Line: 528
>hr = 0x80004005

=================================================================================================================

# CRM Tracing Version 2.0
# LocalTime: 2019-01-03 16:40:49.082
# Categories: *:Error
# CallStackOn: Yes
# ComputerName: RFH-SM-L102
# CRMVersion: 9.0.0002.0409

[2019-01-03 16:40:49.082] Process:OUTLOOK |Organization:f3b4d043-1a22-433b-b6fe-ae5a86402632 |Thread: 1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 |ActivityId: d0c8e39a-ab55-4617-822d-105c0371614c | CrmSqlCeDatabaseBase.ExecuteInNewConnection ilOffset = 0x22
at CrmSqlCeDatabaseBase.ExecuteInNewConnection(ICrmSqlCeDatabaseContext context, Action`1 actions, Func`2 exceptionHandler) ilOffset = 0x22
at CrmSqlCeDatabase.VerifyDatabase() ilOffset = 0x70
at CrmSqlCeDatabase.Initialize() ilOffset = 0xF4
at CrmSqlCeDatabase.<.ctor>b__4_0() ilOffset = 0x0
at CrmSqlCeDatabaseContext.get_ConnectionString() ilOffset = 0x8
at CrmSqlCeConnection..ctor(ICrmSqlCeDatabaseContext context) ilOffset = 0x6
at CrmSqlCeDatabaseBase.ExecuteInNewConnection(ICrmSqlCeDatabaseContext context, Func`2 actions, Func`2 exceptionHandler, Boolean disposeConnection) ilOffset = 0x16
at CrmSqlCeDatabaseBase.ExecuteInNewConnection(Action`1 actions, Func`2 exceptionHandler) ilOffset = 0x21
at EmailIdMappingTable.AddEmailMapping(String messageId, String entryId, String crmId, String regardingId) ilOffset = 0x3D
>CrmSqlCeConnection::ExecuteInNewConnection() Unexpected Exception: System.Data.SqlServerCe.SqlCeException (0x80004005): Internal error: SQL Server Compact made an unsupported request to the host operating system. [ 2949,GetFileDACL,GetFileSecurityW ]
> at System.Data.SqlServerCe.SqlCeConnection.Open(Boolean silent)
> at System.Data.SqlServerCe.SqlCeConnection.Open()
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeConnection.Open()
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeConnection..ctor(ICrmSqlCeDatabaseContext context)
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabaseBase.ExecuteInNewConnection[TReturn](ICrmSqlCeDatabaseContext context, Func`2 actions, Func`2 exceptionHandler, Boolean disposeConnection)
[2019-01-03 16:40:49.099] Process:OUTLOOK |Organization:f3b4d043-1a22-433b-b6fe-ae5a86402632 |Thread: 1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 |ActivityId: d0c8e39a-ab55-4617-822d-105c0371614c | CrmSqlCeDatabaseBase.ExecuteInNewConnection ilOffset = 0x21
at CrmSqlCeDatabaseBase.ExecuteInNewConnection(Action`1 actions, Func`2 exceptionHandler) ilOffset = 0x21
at EmailIdMappingTable.AddEmailMapping(String messageId, String entryId, String crmId, String regardingId) ilOffset = 0x3D
>CrmSqlCeConnection::ExecuteInNewConnection() Unexpected Exception: System.Data.SqlServerCe.SqlCeException (0x80004005): Internal error: SQL Server Compact made an unsupported request to the host operating system. [ 2949,GetFileDACL,GetFileSecurityW ]
> at System.Data.SqlServerCe.SqlCeConnection.Open(Boolean silent)
> at System.Data.SqlServerCe.SqlCeConnection.Open()
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeConnection.Open()
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeConnection..ctor(ICrmSqlCeDatabaseContext context)
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabaseBase.ExecuteInNewConnection[TReturn](ICrmSqlCeDatabaseContext context, Func`2 actions, Func`2 exceptionHandler, Boolean disposeConnection)
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabaseBase.ExecuteInNewConnection(ICrmSqlCeDatabaseContext context, Action`1 actions, Func`2 exceptionHandler)
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabase.VerifyDatabase()
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabase.Initialize()
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabase.<.ctor>b__4_0()
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabase.CrmSqlCeDatabaseContext.get_ConnectionString()
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeConnection..ctor(ICrmSqlCeDatabaseContext context)
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabaseBase.ExecuteInNewConnection[TReturn](ICrmSqlCeDatabaseContext context, Func`2 actions, Func`2 exceptionHandler, Boolean disposeConnection)
[2019-01-03 16:41:15.944] Process:OUTLOOK |Organization:f3b4d043-1a22-433b-b6fe-ae5a86402632 |Thread: 1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 |ActivityId: d0c8e39a-ab55-4617-822d-105c0371614c | CrmSqlCeDatabaseBase.ExecuteInNewConnection ilOffset = 0x22
at CrmSqlCeDatabaseBase.ExecuteInNewConnection(ICrmSqlCeDatabaseContext context, Action`1 actions, Func`2 exceptionHandler) ilOffset = 0x22
at CrmSqlCeDatabase.VerifyDatabase() ilOffset = 0x70
at CrmSqlCeDatabase.Initialize() ilOffset = 0xF4
at CrmSqlCeDatabase.<.ctor>b__4_0() ilOffset = 0x0
at CrmSqlCeDatabaseContext.get_ConnectionString() ilOffset = 0x8
at CrmSqlCeConnection..ctor(ICrmSqlCeDatabaseContext context) ilOffset = 0x6
at CrmSqlCeDatabaseBase.ExecuteInNewConnection(ICrmSqlCeDatabaseContext context, Func`2 actions, Func`2 exceptionHandler, Boolean disposeConnection) ilOffset = 0x16
at CrmSqlCeDatabaseBase.ExecuteInNewConnection(Action`1 actions, Func`2 exceptionHandler) ilOffset = 0x21
at EmailIdMappingTable.AddEmailMapping(String messageId, String entryId, String crmId, String regardingId) ilOffset = 0x3D
>CrmSqlCeConnection::ExecuteInNewConnection() Unexpected Exception: System.Data.SqlServerCe.SqlCeException (0x80004005): Internal error: SQL Server Compact made an unsupported request to the host operating system. [ 2949,GetFileDACL,GetFileSecurityW ]
> at System.Data.SqlServerCe.SqlCeConnection.Open(Boolean silent)
> at System.Data.SqlServerCe.SqlCeConnection.Open()
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeConnection.Open()
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeConnection..ctor(ICrmSqlCeDatabaseContext context)
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabaseBase.ExecuteInNewConnection[TReturn](ICrmSqlCeDatabaseContext context, Func`2 actions, Func`2 exceptionHandler, Boolean disposeConnection)
[2019-01-03 16:41:15.947] Process:OUTLOOK |Organization:f3b4d043-1a22-433b-b6fe-ae5a86402632 |Thread: 1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 |ActivityId: d0c8e39a-ab55-4617-822d-105c0371614c | CrmSqlCeDatabaseBase.ExecuteInNewConnection ilOffset = 0x21
at CrmSqlCeDatabaseBase.ExecuteInNewConnection(Action`1 actions, Func`2 exceptionHandler) ilOffset = 0x21
at EmailIdMappingTable.AddEmailMapping(String messageId, String entryId, String crmId, String regardingId) ilOffset = 0x3D
>CrmSqlCeConnection::ExecuteInNewConnection() Unexpected Exception: System.Data.SqlServerCe.SqlCeException (0x80004005): Internal error: SQL Server Compact made an unsupported request to the host operating system. [ 2949,GetFileDACL,GetFileSecurityW ]
> at System.Data.SqlServerCe.SqlCeConnection.Open(Boolean silent)
> at System.Data.SqlServerCe.SqlCeConnection.Open()
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeConnection.Open()
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeConnection..ctor(ICrmSqlCeDatabaseContext context)
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabaseBase.ExecuteInNewConnection[TReturn](ICrmSqlCeDatabaseContext context, Func`2 actions, Func`2 exceptionHandler, Boolean disposeConnection)
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabaseBase.ExecuteInNewConnection(ICrmSqlCeDatabaseContext context, Action`1 actions, Func`2 exceptionHandler)
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabase.VerifyDatabase()
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabase.Initialize()
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabase.<.ctor>b__4_0()
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabase.CrmSqlCeDatabaseContext.get_ConnectionString()
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeConnection..ctor(ICrmSqlCeDatabaseContext context)
> at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabaseBase.ExecuteInNewConnection[TReturn](ICrmSqlCeDatabaseContext context, Func`2 actions, Func`2 exceptionHandler, Boolean disposeConnection)

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Priyesh Profile Picture
    Priyesh 7,396 User Group Leader on at

    Hi,

    Have you upgraded your D365 For Outlook to v9 as well.

    Refer this blog - dynamicscrmclub.wordpress.com/.../d365-quick-tip-higher-version-of-d365-for-outlook-wont-work-older-d365-online

    Hope this helps.

  • Matt Falle Profile Picture
    Matt Falle 155 on at

    Hi,

    Yes I have.

    Thanks!

  • Suggested answer
    Priyesh Profile Picture
    Priyesh 7,396 User Group Leader on at

    Can the user re-connect from the D365 For Outlook that was upgraded.

    Meaning, clicking on Synchronize in the D365 For Outlook (Configuration Wizard) and re-entering credentials and trying again?

    Maybe it needs a refresh after the upgrade.

  • Matt Falle Profile Picture
    Matt Falle 155 on at

    I have removed the organisation and re added it in the config but still same issue. The synchronise works but the track doesn't

  • sanp Profile Picture
    sanp 320 on at

    what is the SQL CE version installed on the machine?

  • Matt Falle Profile Picture
    Matt Falle 155 on at

    I believe its 4.0+.A weird thing is that another user logged onto the machine and it worked, and the user that faces the issue in thier machine logged onto another which also worked so I am quite perplexed

  • sanp Profile Picture
    sanp 320 on at

    1. If you can please confirm the Program Files\Microsoft Dynamics CRM 2015\Client\bin\System.Data.SqlServerCe.dll version with the one in  C:\Program Files\Microsoft SQL Server Compact Edition\v4.0 for the user who faces an issue.

    2. Also can you please provide the way you upgraded outlook addin please? From which version to what exact version it was upgraded please?

  • Matt Falle Profile Picture
    Matt Falle 155 on at

    Hi,

    I believe they updated it by just running the exe on top of the existing one. 

    From the user if he uses someone elses PC it works. However if someone else uses the affected users PC it also work. So it just seems to be when that user is logged onto that PC. 

    Any ideas?

  • Matt Falle Profile Picture
    Matt Falle 155 on at

    The SQL CE version is 4.0

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