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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Deposit Entry started ...
Small and medium business | Business Central, N...
Suggested answer

Deposit Entry started to disappear from Bank Deposit/Transfer in bank reconciliation screen

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Posted on by Tuan N 7

Hello,

I am looking for help with bank reconciliation issues. After I created a bank reconciliation and click on action> function> suggest line to refresh the data. After couple of times refresh, I noticed some of the deposit entry in the bank reconciliation disappeared. I am not sure what causing this to happen, but I did go to look up these transactions in POSTED DEPOSITS and they were posted in there. 

Anyone have any idea about this issue? What is the best practice to fix this? I used other software before where they allow you to add a miscellaneous entry into bank recon but not sure how to best proceed in this situation. Additionally, I am sure these was posted in the correct bank account and date posted, these were in the bank recon until randomly disappearing

Thank you

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  • Suggested answer
    NAV_with_Narang Profile Picture
    NAV_with_Narang 2,250 Moderator on at
    RE: Deposit Entry started to disappear from Bank Deposit/Transfer in bank reconciliation screen

    I would rather advise to contact your Microsoft Partner/CSP and request them to raise a ticket with Microsoft Support. When there have been 2 instances of the similar issue, it's best to contact Microsoft.

  • Tuan N Profile Picture
    Tuan N 7 on at
    RE: Deposit Entry started to disappear from Bank Deposit/Transfer in bank reconciliation screen

    Hello,

    I did not figure out why these deposits disappeared from the bank reconciliations screen. However, if your bank recon was in balance before this happened, The GL probably still in balance and you can do your reconciliation as normal. This incident happened to me last week, when NAV have some sever issues. I noticed this only happen to Deposit entries so if someone else experienced similar issues, please help us verify & confirm this is the system error.

    Thank you

  • Tuan N Profile Picture
    Tuan N 7 on at
    RE: Deposit Entry started to disappear from Bank Deposit/Transfer in bank reconciliation screen

    I already checked the date and refresh with suggest lines as well, but it is not working so far. Thank you for your input.

  • Yetty Profile Picture
    Yetty 10 on at
    RE: Deposit Entry started to disappear from Bank Deposit/Transfer in bank reconciliation screen

    Hello, did you find a solution to this? Apparently having the same issue for over a week now and can't figure out what is wrong.

    Interestingly, when I initially created the bank reconciliation, I had printed out the report to do it first on paper before reconciling in the system, then I go back to do the actual reconciliation and see a bunch of the deposits missing. Also noticed that something common to all of the missing ones is that they are "collapsed deposits".

    I have gone through all the nooks and crannies of NAV in trying to figure this out. :(

  • NAV_with_Narang Profile Picture
    NAV_with_Narang 2,250 Moderator on at
    RE: Deposit Entry started to disappear from Bank Deposit/Transfer in bank reconciliation screen

    Please check the date for which you are running the "Suggest Lines" to refresh data on your Bank Recon. lines

    Also check the "Posting Date" for your Posted Deposits

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Deposit Entry started to disappear from Bank Deposit/Transfer in bank reconciliation screen

    Hello,

    Feel free to raise this issue to Microsoft via your partner or CSP if you do not get further traction from the community. We may ask you for some sort of repro steps in standard.

    Thank you.

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