Dynamics Community Forum Thread Details

Duplicated instances because of trial and how to get started implementing D365?

Hi Community,

Before I was assigned the Dynamics 365 administrator, I used a trial license to get acquainted with the interface. I was given admin access to D365 today and assigned the following licenses:

- Dynamics 365 Customer Engagement Plan

- Dynamics 365 Customer Service Insights for CE Plan

- Microsoft Dynamics 365 Customer Voice for Customer Engagement Plan

- Microsoft Social Engagement - Service discontinuation

I have deleted the trial instances but when I visit home.dynamics.com, the trial instances are still shown, although I'm unable to access them. Is there a way to remove these shown instances? Additionally, Is there a guide to how to implement the Customer Engagement Plan Online available?

Hi Partner

If you're looking for customer engagement plan online then Effective October 2019, the Dynamics 365 for Customer Engagement SKU/license plan is no longer available for "online" customers. More information: Dynamics 365 Licensing Update

With this change for online customers, we are no longer using the term "Dynamics 365 for Customer Engagement apps" to refer to the collection of following apps and its related services:

Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics 365 Marketing
Dynamics 365 Field Service
Dynamics 365 Project Service Automation

For online customers, these apps are model-driven apps running on Common Data Service. You can build model-driven apps using Power Apps. More information: What are model-driven apps

Reference Article: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/overview

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