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Microsoft Dynamics CRM (Archived)

Received email without subject

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Posted on by Eugen

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Hi,

I have a received email without subject. Email was synched with dynamics from outlook via tracking folder and Regarding field was set to a particular Account.

When opening this email in dynamics I have a red mark besides subject line that say "Email subject is missing" (although set as optional in Email/Fields settings).

I want to change the "Regarding" filed for this email but doesn't work. Closing the form will prompt that changes will not be saved.

I often do this for other emails and works fine, only difference that I see is the missing email subject.

Maybe by creating a process on email entity that does that will work...still..

Any ideas why this happens?

Using Dynamics 365 9.0

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Arun Vinoth 11,615 Moderator on at

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There may be script in place on form load to enforce this business required subject field.

There is a good chance of Business rule existence.

Verify in the form editor for script or business rule.

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