Sending same email from same customer journey again to same contact if it gets added back to segment again

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Posted on by RohitNG

Hi All,

Is there way to achieve this functionality of sending same email from same customer journey to same contact once it gets added back to segment(used as audience)?

Is there any other way to achieve it?

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antonella laura sba... 72 on at

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Hola, si. Debes configurar el recorrido de cliente como periódico. El recorrido vuelve a verificar cada determinado periodo de tiempo (que tu configures) los miembros presentes en ese momento dentro del segmento y ejecuta todo el recorrido.

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Leah Ju Microsoft Employee on at

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Hi RohitNG,

Usually, a contact will only travel through a customer journey once.

However, you can try to use following ways to achieve your goal:

1.You can set up a recurring journey, which allows contacts to move through a customer journey repeated times

https://learn.microsoft.com/en-us/dynamics365/marketing/customer-journeys-create-automated-campaigns#set-up-a-recurring-journey

2.You can add swimlane with same segment and steps in the same customer jpurney:

--If we add additional swim lanes, contacts can go through each swim lane once.

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RohitNG 63 on at

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Hi antonella laura sbardella and Leah Ju

In recurring customer journey, do all contact from last recurrence get mail or for each recurrence it send mail to only those contact present in segment(used as audience) at present?

IF i remove few contacts from segment(which have received mail previously and i don't want them to receive email this time) will those contact also receive mail for each recurring?

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Leah Ju Microsoft Employee on at

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Hi RohitNG,

In recurring customer journey, it send mail to only those contact present in segment(used as audience) at present for each recurrence.

Contacts deleted from the segment will not receive emails in the next recurring.

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