Converting inbound email into case comment on existing case

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Hello Dynamics community,

I was curious at a high level if it was possible to convert an inbound email on an existing case into a case comment automatically for all cases created by an inbound email via automation workflow.

Regards,

William

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Leah Ju Microsoft Employee on at

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Converting inbound email into case comment on existing case

Hi Partner,

You can create comments through workflow easily, But there are two areas of difficulty:
1.You need to determine if the current case was converted from an email.

--The 'Origin' field should be populated with 'Email' value.

2.Multiple emails associated with a case, how to find the one you want.

--You can find the earliest email according to the modification time, it should be the one that transforms the current case.

--For these, workflow can't help use, we may need power automate to retrieve all emails related to one case.

https://learn.microsoft.com/en-us/power-automate/dataverse/list-rows?tabs=classic-designer

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah