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Hi,
A cash receipt was made to the incorrect customer number, and it needs to be voided and moved to the correct customer. The payment is currently in "history" how does one void a payment that is in history?
I know that I will likely have to move that payment to "open" (i.e. remove it from History) but I don't know how to do that either...
Can anyone point me in the right direction?
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In GP 2010, there is a tool in the Professional Services Tools Library (PSTL) that will bring receivables transactions back from history to open. You need to get PSTL from your partner if you do not have it. I believe it became a free tool in 2010. Once you install it, run it as sa and you'll be able to resolve your issue.
We have 2010, I believe.
What version of GP are you on? The re-instatement of invoices from history was a feature of either 10 or 2010 but not earlier versions.
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