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Email Template body is not visible in Outlook App

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Posted on by Prakash808

We are using Email templates in dynamics 365 but email template body is not visible in outlook app (some part visible in outlook web). Please note we are using table in email template

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Leah Ju Microsoft Employee on at

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Email Template body is not visible in Outlook App

Hi Partner,

In Dynamics 365 apps, Email body is displayed normally?

There are both senders and receivers of emails, and the body of the emails on the outlook app of both parties cannot be displayed?

Maybe you need open one ticket for Microsoft Support team:

Get Help + Support - Dynamics | Microsoft Docs
They will help you further determine whether there was a problem before the email was sent or after it was accepted or in transit.

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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Prakash808 2 on at

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Email Template body is not visible in Outlook App

In case timeline, Email body is visible but when we are opening Email in Dynamics 365, Email body not visible

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Leah Ju Microsoft Employee on at

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Email Template body is not visible in Outlook App

Hi Partner,

Are you saying that the body content on the email main form is blank?

--Toggle different forms to check if they are all empty.

In fact, this context are stored in the 'Description' field:

Check if this field is empty on the view:

Check if this is the field shown on the timeline?

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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