The Customer Priority parameter is invalid: 1 to 100 are valid values

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Posted on by Rosemary

We have recently started using a Service Centre Management System from a third party. The integration of the customer records come up with the above message when importing the customer information in the third party software. In GP, the 'priority' parameter is set to 'none', my question is what is the relevance of this field and what do the different numbers 1-99 represent?

The customer card is created in the third party software, but if changes are made in GP the information is not updated in the third party software.

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coquisalsa 2,725 on at

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RE: The Customer Priority parameter is invalid: 1 to 100 are valid values

I agree with callen's answer. I will just add that this field is also commonly used for third party products which integrate to GP.
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callen 4,595 on at

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RE: The Customer Priority parameter is invalid: 1 to 100 are valid values

The customer priority can be used in order allocation. Other than that, it's for reporting.

Here's the help documentation on it:

Select a priority for the customer. The highest priority is 1, the lowest priority is None. When you allocate items in the Sales Automatic Order Allocation window, items can be allocated by customer priority.