below is the full error from the service logs
WARNING TID:TP-10 [2012-06-15T12:00:22.2569251-04:00]: [Customer to Account] has encountered an error while processing key [301275]. The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter schemas.microsoft.com/.../01:GetCustomerByKeyResult. The InnerException message was 'Maximum number of items that can be serialized or deserialized in an object graph is '65536'. Change the object graph or increase the MaxItemsInObjectGraph quota. '. Please see InnerException for more details.
--- Exception Dump ---
Caught Exception: The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter schemas.microsoft.com/.../01:GetCustomerByKeyResult. The InnerException message was 'Maximum number of items that can be serialized or deserialized in an object graph is '65536'. Change the object graph or increase the MaxItemsInObjectGraph quota. '. Please see InnerException for more details.
Stack trace:
at Microsoft.Dynamics.Integration.Adapters.Gp2010.CustomerObjectProvider.GetCustomer(CustomerKey customerKey)
at Microsoft.Dynamics.Integration.Adapters.Gp2010.CustomerObjectProvider.ReadObject(Object key)
at Microsoft.Dynamics.Integration.AdapterAbstractionLayer.MixedObjectProviderProxy.ReadObject(Object key)
at Microsoft.Dynamics.Integration.Service.RecordRetryThread.Run(Object task)
Inner Exception: The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter schemas.microsoft.com/.../01:GetCustomerByKeyResult. The InnerException message was 'Maximum number of items that can be serialized or deserialized in an object graph is '65536'. Change the object graph or increase the MaxItemsInObjectGraph quota. '. Please see InnerException for more details.
Stack trace:
Server stack trace:
at System.ServiceModel.Dispatcher.DataContractSerializerOperationFormatter.DeserializeParameterPart(XmlDictionaryReader reader, PartInfo part, Boolean isRequest)
at System.ServiceModel.Dispatcher.DataContractSerializerOperationFormatter.DeserializeParameter(XmlDictionaryReader reader, PartInfo part, Boolean isRequest)
at System.ServiceModel.Dispatcher.DataContractSerializerOperationFormatter.DeserializeBody(XmlDictionaryReader reader, MessageVersion version, String action, MessageDescription messageDescription, Object[] parameters, Boolean isRequest)
at System.ServiceModel.Dispatcher.OperationFormatter.DeserializeBodyContents(Message message, Object[] parameters, Boolean isRequest)
at System.ServiceModel.Dispatcher.OperationFormatter.DeserializeReply(Message message, Object[] parameters)
at System.ServiceModel.Dispatcher.ProxyOperationRuntime.AfterReply(ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.Dynamics.Integration.Adapters.Gp2010.GPWebService.DynamicsGP.GetCustomerByKey(CustomerKey key, Context context)
at Microsoft.Dynamics.Integration.Adapters.Gp2010.CustomerObjectProvider.GetCustomer(CustomerKey customerKey)
Inner Exception: Maximum number of items that can be serialized or deserialized in an object graph is '65536'. Change the object graph or increase the MaxItemsInObjectGraph quota.
Stack trace:
at System.Runtime.Serialization.XmlObjectSerializerContext.IncrementItemCount(Int32 count)
at ReadCustomerAddressFromXml(XmlReaderDelegator , XmlObjectSerializerReadContext , XmlDictionaryString[] , XmlDictionaryString[] )
at System.Runtime.Serialization.ClassDataContract.ReadXmlValue(XmlReaderDelegator xmlReader, XmlObjectSerializerReadContext context)
at System.Runtime.Serialization.XmlObjectSerializerReadContext.ReadDataContractValue(DataContract dataContract, XmlReaderDelegator reader)
at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator reader, String name, String ns, Type declaredType, DataContract& dataContract)
at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator xmlReader, Int32 id, RuntimeTypeHandle declaredTypeHandle, String name, String ns)
at ReadArrayOfCustomerAddressFromXml(XmlReaderDelegator , XmlObjectSerializerReadContext , XmlDictionaryString , XmlDictionaryString , CollectionDataContract )
at System.Runtime.Serialization.CollectionDataContract.ReadXmlValue(XmlReaderDelegator xmlReader, XmlObjectSerializerReadContext context)
at System.Runtime.Serialization.XmlObjectSerializerReadContext.ReadDataContractValue(DataContract dataContract, XmlReaderDelegator reader)
at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator reader, String name, String ns, Type declaredType, DataContract& dataContract)
at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator xmlReader, Int32 id, RuntimeTypeHandle declaredTypeHandle, String name, String ns)
at ReadCustomerFromXml(XmlReaderDelegator , XmlObjectSerializerReadContext , XmlDictionaryString[] , XmlDictionaryString[] )
at System.Runtime.Serialization.ClassDataContract.ReadXmlValue(XmlReaderDelegator xmlReader, XmlObjectSerializerReadContext context)
at System.Runtime.Serialization.XmlObjectSerializerReadContext.ReadDataContractValue(DataContract dataContract, XmlReaderDelegator reader)
at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator reader, String name, String ns, Type declaredType, DataContract& dataContract)
at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator xmlReader, Type declaredType, DataContract dataContract, String name, String ns)
at System.Runtime.Serialization.DataContractSerializer.InternalReadObject(XmlReaderDelegator xmlReader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
at System.Runtime.Serialization.DataContractSerializer.ReadObject(XmlDictionaryReader reader, Boolean verifyObjectName)
at System.ServiceModel.Dispatcher.DataContractSerializerOperationFormatter.DeserializeParameterPart(XmlDictionaryReader reader, PartInfo part, Boolean isRequest)