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I haven't any experience working with Dynamics integration until now and am surprised at how customised and convoluted it appears to be.
I am late on the scene and have found that the NAV vendor has chosen Kingsway Soft to interface between NAV and CRM.
I'm told that the interface pieces have been developed from the ground up - and I've heard of issues like:
* we should have used a flag here to indicate a record has been copied over
* we should have used a date-time on this record to manage changes on each side of the fence during the sync process
* some of these records are being missed - I think we need to change the logic to include a primary key
I'm puzzled about the need to re-invent the wheel (if that's what is happening) when integrating between two highly regarded, well used products.
Does the problem lie with the selection of Kingsway Soft or - if the standard Microsoft connector was used, would the integration logic still need to be developed from the ground up?
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