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Customer experience | Sales, Customer Insights,...

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Form capture transition advice

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Wave 1 2024 updates will include form capture scripts for RTM forms. My understanding based on how forms work between OBM and RTM is that new scripts will need to be deployed to web pages using the OBM script. Any advice on how to transition these seamlessly with little to no data loss?

Wave 1 2024 updates will include form capture scripts for RTM forms. My understanding based on how forms work between OBM and RTM is that new scripts will need to be deployed to web pages using the OBM script. Any advice on how to transition these seamlessly with little to no data loss?

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Dengliang Li Microsoft Employee on at

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Hi,

According to the official documentation.

Creating the form capture in the Customer Insights - Journeys form editor

Copy the form capture code snippet and embed the code snippet into the web page of an existing form without deploying it using OBM scripts.

The form submission will be sent to Customer Insights - Journey using the JavaScript API.

Best Regards,
Dengliang Li

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