web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Form capture transitio...

Customer experience | Sales, Customer Insights,...

Suggested Answer

Form capture transition advice

(0) Share

Report

Report

Posted on by Community member

Wave 1 2024 updates will include form capture scripts for RTM forms. My understanding based on how forms work between OBM and RTM is that new scripts will need to be deployed to web pages using the OBM script. Any advice on how to transition these seamlessly with little to no data loss?

Wave 1 2024 updates will include form capture scripts for RTM forms. My understanding based on how forms work between OBM and RTM is that new scripts will need to be deployed to web pages using the OBM script. Any advice on how to transition these seamlessly with little to no data loss?

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Dengliang Li Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi,

According to the official documentation.

Creating the form capture in the Customer Insights - Journeys form editor

Copy the form capture code snippet and embed the code snippet into the web page of an existing form without deploying it using OBM scripts.

The form submission will be sent to Customer Insights - Journey using the JavaScript API.

Best Regards,
Dengliang Li

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1

ManoVerse 189 Super User 2026 Season 1

#2

CU11031447-0 100

#3

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans