Amounts in suspense account

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Posted on by Cynthia Audain

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I have a situation where a client is not set up in GL to have validation on account subaccount but they realized that on creating a new account in the system, any amounts that suppose to have hit that account are being thrown into a suspense account -000000. I have also noticed that a cash account that was being used without a problem, amounts are now being put into a suspense account.

They are using 2015 CU1. This seems to be a bug.

Has anyone noticed this problem? If so, any suggestions on how to go about to fix it will be appreciated?

Thanks in advance for your responses.

Regards

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Cynthia Audain 1,348 on at

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RE: Amounts in suspense account

I was able to resolve this issue when I realized that the account was not showing in the PV list in the master account list. So I just simply made a change for the description for one of the account in the COA, save the changes then revert back to what the description was and save it again.

Then the account was shown in the master list.

Not sure what caused the account reference tables to get out of sync though.