Supply chain | Supply Chain Management, Commerce

Complete button is active even for backoffice order

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Posted on by Siv Sagar

4,236 Super User 2025 Season 2

Hi All,

Complete button is available for normal backoffice order(not a channel call centre order)

Getting this happening after 10.0.33 update

Any resolution to disable this

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Hana Xue Microsoft Employee on at

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RE: Complete button is active even for backoffice order

Hi Siv,

You can check whether the user is linked to the call center channel. According to the document description, if the user is linked to the call center channel, he will have the right to use the function of the call center, then any sales order created by the user will be automatically connected to the user of call center channels.

And once the Sales Order is linked to the Call Center channel, the complete button will work.

For more details, you can view the link below:

Set up call center channels - Commerce | Dynamics 365 | Microsoft Learn

Best Regards,

Hana

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Siv Sagar 4,236 Super User 2025 Season 2 on at

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RE: Complete button is active even for backoffice order

Hi Hana Xue,

No, user is not linked to any call centre

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Hana Xue Microsoft Employee on at

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RE: Complete button is active even for backoffice order

Hi Siv,

By querying related documents, on a call center there is a standard parameter "Enable order completion" which does enforce you mark an order as complete before it is being processed. As part of the realization of the payment registration process of our Dynamics Counter Sales solution which also supports non-call center sales orders.

Best Regards,

Hana

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Community member on at

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Complete button is active even for backoffice order

I'm running into the same problem.
Can someone please tell me how to solve this problem?

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Community member on at

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Complete button is active even for backoffice order

I found a solution to this problem.
If you can't solve this problem through the setup of call center, it appears that Pricing Management is affected.

In version 10.0.37, enable "(Preview) Skip Completion for pricing management enhanced orders", and from the menu "Pricing management parameters", set to active "Skip order completion" , then Complete button in the Sales Order will be hidden.
What's new or changed in Dynamics 365 Supply Chain Management 10.0.37 (November 2023) - Supply Chain Management | Dynamics 365 | Microsoft Learn

Hope this helps you all!

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Community member 32 on at

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Complete button is active even for backoffice order

The Complete button is the result of the Pricing management module being enabled. When the module is enabled, sales orders are based on retail orders (but still SCM orders), hence the Complete button required to remove 'Do not process' and allow the sales order process to continue.

As Keisuke Murata pointed out, there is parameter setting in V37 to skip the step.

For earlier versions, you'll need to click on Complete to advance the sales order process.

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Community member 4 on at

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Complete button is active even for backoffice order

Cannot skip order completion when active funds exist.

Hi everyone, I tried to use the solution provided in this post, but encountered this error seen in the screenshot attached.

Is there anyone who knows what I must do to enable the "skip order completion" without getting this error message?

Thanks in advance.

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