error when trying to bulk-edit leads [SOLVED.....Solution below]

(0) Share

Report

Posted on by Seamus

1,577

Hello,

Since Friday, without any change to the system (Dynamics365 online) we are unable to Bulk-Edit leads. From "Advanced Find" we can perform other "bulk" operations on them e.g. assign, but not "Edit".

We get a generic error which states "an error has occured, try this action again".

The error lists a service request id (is there any way to query that?) and apart from the last 2 lines of the error message are

State: Enabled

Security Group: [guid of security group]

When I use the XRMToolbox tool "open record using GUID" and perform a system-wide search of the Security group guid which is output in the error message, the error is "the record ID does not exist for any entity in the system or your read privilege on the entity is insufficient" (I am system administrator).

Does anyone have any idea what this error might relate to or how I could investigate the 2 ids in the error message (service request id and security group id).

Thanks for any advice.

- Seamus

All responses (2)

Answers (0)

Community Member on at

Like (1)

Report

RE: error when trying to bulk-edit leads [SOLVED.....Solution below]

Glad your problem was solved and thanks for sharing！
Suggested answer

Seamus 1,577 on at

Like (1)

Report

RE: error when trying to bulk-edit leads

This is SOLVED!! But just in case it is useful - it turned out to be the main/default Lead form had somehow been replaced as first in the form order - replaced by a form with minimal fields. Once we re-set the normal form to the first one in form order it started working again.