Hiding Discontinued Matrix Item Entries from "Active" screen

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Posted on by Community Member Microsoft Employee

I am new to RMS and currently in the early stages of its implementation to our business however when dealing with Items and what shows on Lookup screens I can't seem to find a way to "Hide" the Matrix Entry of Items which have been discontinued? On the Lookup Screen is has Active on the Matrix line so this would suggest you can make it Inactive. I am able to "Hide" the individual items so they don't show at a POS level but the overall Matrix Entry seems to always remain and over time this will crowd the lookup screen with entries that aren't relevant and could then lead to selection errors by staff.

Thanks for any advice

Martin

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Community Member Microsoft Employee on at

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RE: Hiding Discontinued Matrix Item Entries from "Active" screen

We remove the item from the matrix and make it inactive... that way the item still exists in the database but it doesn't appear when staff uses the matrix code in POS.
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Community Member Microsoft Employee on at

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RE: Hiding Discontinued Matrix Item Entries from "Active" screen

Hello Martin,

Thank you for your questions.

Please note that we do not recommend deleting items from your database, as it can affect reporting and leave orphaned entries in your database, which over time can cause issues with database stability.

It is not possible to hide the matrix entry item, but you can mark it as being unable to be sold to prevent it from being added to transactions in Store Operations POS.

Thank you,

Scott Wardzinski

Microsoft Dynamics RMS & POS Support Engineer
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Antonijo Todorovik 4,025 on at

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RE: Hiding Discontinued Matrix Item Entries from "Active" screen

Hi there.

If I'm not wrong, this is not possible: to inactivate the Matrix Item. You can only inactivate the Matrix entries, as You mentioned.

What I would suggest is, if this items are discontinued - delete them. Make a database backup first, restore it as separate database and use it if you need some reporting to do on this old items...

Regards, A.