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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Restricting Email to c...
Microsoft Dynamics CRM (Archived)

Restricting Email to case creation rule automatically create contact in CRM online

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Posted on by Community Member Microsoft Employee

Hi all,

We have configured email to case creation rule in our crm and we have mapped Customer field of case to a static value and we have left the Contact field empty in the creation rule. When we open this creation rule, we found that the Contact field was automatically mapped by the system with {null(Channel Properties)} . 
Our primary suspect is this field due to which the new contact is automatically created. Is there any way we can restrict the crm to create contact automatically . Any help on this appreciated. Thanks in advance.

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  • Drew Poggemann Profile Picture
    Drew Poggemann 4 on at
    RE: Restricting Email to case creation rule automatically create contact in CRM online

    Hi Dathatreya

    When you go through the "Set Properties" on the Case that is created you should be able to just delete the values in "Yellow" that are defaulted that you do not want to set.

    Example is when I first went in I saw:

    Screen-Shot-2016_2D00_11_2D00_30-at-10.07.20-PM.png

    So then I just went into the cells I wanted to clear and erased the values:

    Screen-Shot-2016_2D00_11_2D00_30-at-10.07.20-PM.png

    Hopefully these steps work for you.

    Thanks much,

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