Create a Support ticket for Business Central with Microsoft

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Posted on by Hein Kruger

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Hi,
We would like to log a support Ticket with Microsoft.
I'm finding it very difficult to navigate to log a support Ticket.

My Steps:

Go to Admin Center
Select the Environment
Go-To Sessions
Click Support
Open Power Platform
Click on Microsoft 365 admin center
Click on Support
Help & Support

In Help & Support we are greeted with the most useless self help AI suggesting support must be logged through Power Platform (We are already in Power Plattform)

If anyone can assist in helping find the new way of logging a support ticket with Microsoft it will be highly appreciated

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Verified answer

Khushbu Rajvi. 22,128 Super User 2026 Season 1 on at

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Hi Follow below step.

1. In the Business Central administration center, select the environment in which the issues has been found.

2. Then, from the top menu, choose Support and New Support Request.

This will redirect you to the Power Platform admin center where the request will be made. click on new support request.

Select ERP and then select environment and then write issue that you wanted to raised.

Click on get solution.
Check your issue in AI if its help you to resolve it. and its still not help you to resolve then click on next,

You will reach to the support tab. enter your support ID and password.

Save it and fill the contact details. so Microsoft team can contact you via phone or email.

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