I have created a workflow that sends an email to the owner of a case when another user updates their case. The email contains the name of the user who modified the case. The workflow is straight forward; it simply looks for a change to the ModifiedBy attribute. If the “Case:Owner does not equal Case:Modified By” then it triggers the email.
I need to move to the next step which is to notify the case owner when a note (or other activity) is created by someone else. I’ve discovered that you cannot directly change the ModifiedBy attribute of a case through workflow, so I created a second workflow that updates another attribute of the case when a new Note is created regarding the case.
The problem is the second workflow sets the ModifiedBy attribute to the owner of the workflow (me). The resulting email then states that I updated the case which is not correct. I am the owner of the workflow which was triggered when another user added a note to a case. Anyone know how to have workflow set the modifiedby attribute properly (or at least to system)?
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