GP 2016 R2 Cannot do correcting entries.

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Posted on by Richard Wheeler

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We recently upgraded a client from GP 2010 to GP 2016 R2. They are a financial module only client. When they go to Transaction->Financial->General and click on the Correct button, whatever previous j/e they enter or select they receive this message: "This transaction was entered in and cannot be corrected in General Ledger. Use to correct the transaction"

There are blanks where the module name should be. Has anyone else experienced this? If so, is there a fix?

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Richard Wheeler 75,848 Moderator on at

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RE: GP 2016 R2 Cannot do correcting entries.

Our issue was due to using the wrong country version of the installation media. Is this what happened in your case? If so, I can look around for scripts I wrote.

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RE: GP 2016 R2 Cannot do correcting entries.

Hi Richard,

We are having the exact same issue - both with not being able to copy or correct any GL journals that were entered before our upgrade and also with the words missing in the error message. Are the two issue related?

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L Vail 65,271 on at

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RE: GP 2016 R2 Cannot do correcting entries.

Wow Richard, thanks for the follow up. I'm doing an upgrade test right now. Ah - when you are self-employed you get to pick your own hours. Unfortunately it's ALL of them.

Fight the good fight!

Leslie

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Richard Wheeler 75,848 Moderator on at

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RE: GP 2016 R2 Cannot do correcting entries.

Leslie, this one had to do with someone's IT staff downloading the UK GP 2016 install media and then performng the upgrade on a US GP database. This kicked in GP multi-lingual mode and added many language ID records to several of the GP tables. I had to write scripts to remove them and then install from US media to correct it. What a way to spend a weekend!

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L Vail 65,271 on at

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RE: GP 2016 R2 Cannot do correcting entries.

Hi Richard,

This error message is normally generated when the user is trying to correct a transaction that was entered in a subsidiary module and not the general ledger, and the GL is set up not to allow this. I see it's missing a word in the error message, but what is the setting in your General Ledger Setup window? If it looks right, I would still try changing it and then changing it back to see if you can fix it. Was the transaction they are trying to correct indeed originated in a subsidiary ledger? What did you find out regarding Matt's recommendation about checking the source?

Kind regards,

Leslie

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Richard Wheeler 75,848 Moderator on at

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RE: GP 2016 R2 Cannot do correcting entries.

Yes, the SOURCDOC is GJ and the series is 2. The only thing is see that is different is the value for DTA_Index. In this case it is zero.

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MattPaulen 6,912 on at

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RE: GP 2016 R2 Cannot do correcting entries.

Just out of curiosity, did you check the GL20000 to see what the SOURCDOC is for that JE#?

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Syrus 4,156 on at

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RE: GP 2016 R2 Cannot do correcting entries.

somehow, it shows the module in Fabrikam when I am trying to test the scenario but off course it is an issue for you and need a fix.

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