Hi,
We are using Microsoft Dynamics 365 for Field Service and now we want to integrate WhatsApp with our D365 instance. I know that there are options like Twilio who are providing the seamless integration however, I am a bit confuse what is the procedure to move forward. Is there any additional D365 license required to achieve this integration? As I saw that we must have to have OmniChannel for Customer Service License to do this integration. Is there anyone who know about the procedure or can guide me in this regard?
Thanks,
Waleed.
Hi Waleed,
Enable OmniChannel for live chat need add-in based on your customer service plan. Please check the links below for more details
https://dynamics.microsoft.com/en-us/customer-service/overview/#pricing
https://dynamics.microsoft.com/en-us/pricing/customer-service/#plans
Furthermore, please refer the links below to get a guide on how to provison Omnichannel and integrate with Whatsapp
https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/omnichannel-administrator
https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/configure-whatsapp-channel
Hi Jack,
Thanks for your reply. However, I am a bit afraid of moving with omnichannel particularly for WhatsApp which is still under preview. What you would suggest in this regard?
Thanks.
Please use yo whatsapp on https://yowaplus.net for integration. I have experienced and succeeded.
Hi Waleed, are you still looking for and easy to implement solution in order to integrate Microsoft Dynamics 365 with Whatsapp?
Please take a look of Audite Cloud using the following LinkedIn Smart Link www.linkedin.com/.../e6a138ae-2bd0-4558-8105-c2a4973a6028
Audite Cloud is the only one alternative to Microsoft Dynamics Omnichannel for Customer Service.
Whatsapp Business Api traffic is included in the solution according to you company needs.
BR
Ada
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