Help with Workflow to Change Task Status to Overdue

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Hey There,

I have written a workflow in which the purpose is to update the status of a task from in progress to overdue. Overdue is a custom topic, which is part of the field status reason. All of the Task in our CRM are automatically created through workflows and assigned due dates based off of SLA's. I would like for the status of the task to change to overdue when the due date passes. This would be easily done by making a condition stating "if actual date is greater than due date then update status to overdue". However, I can not find a way to use the actual date as a comparative tool within my workflow. If anyone would have any insight in this that would be much appreciated!

Thanks,

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Mamatha Swamy 5,426 on at

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You can use a TimeOut condition in this case. Something like Timeout a minute after due date and then update the status.

In the Workflow steps, choose a wait condition and then select 'Time out'

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Community Member on at

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This would work great, but the only options under process are execution time, activity count and activity count including process. I do not have the option to create a timeout. Any suggestions on getting that option or perhaps another way to solve this? I appreciate the help!

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